Copier-Printer Service / IT Technician
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Copier-Printer Service / IT Technician

360 Document Solutions, is a growing, successful, document technology company seeking a copier &
printer service technician to service our products and help maintain our industry leading customer
satisfaction reputation. You will be supported with a seasoned management team, industry leading
technology and an ongoing training program.

We will consider hiring a candidate with no industry experience if they have a good base of mechanical
and technical skills.

Our full line of office solutions including the following:
• BW Multi-function units with copy, print, fax and performance scanning options
• Color Multi-function units with copy, print, fax and performance scanning options
• Software applications for enhancing ROI on our systems
• Wide Format Multi-function units for 36 inch wide drawing production
• Metered Postage machines for small office and large mailrooms
• Low and high volume folders and inserters

Position Description & Responsibilities
• Complete service and supply calls as dispatched
• Complete service checklist for 100% customer satisfaction
• Properly close calls to ensure service histories are accurate
• Conduct proactive calls of other customers in the area of last call
• Assist with pre-install setups of new installs
• Assist with customer installs
•.Manage vehicle parts and toner stocks

Qualifications/Experience
• A job history that demonstrates job stability
• Experience repairing copier/printer hardware is a plus
• Experience with integrated printer networking (print/scan)
• Clean driving record. No more than one ticket on record.
• Ability to successfully work independently yet follow our system for success
• IT skills with small to medium customer support experience is a plus
• Strong customer communication skills
• Excel spreadsheet skills
Compensation

• Hourly plus 6 month service bonus based on 4 key service ratios
• Monthly car allowance
• Full-time, W2 position & BCBS Health plan available

Application Process
Email Resume to Careers@360documentsolutions.com

Kansas City                          Wichita                                            Salina
22119 W. 83rd Street             7804 E. Funston, Ste. 206                 119 West Iron Ave. Ste. 105
Shawnee, KS. 66227              Wichita, KS. 67207                            Salina, KS. 67401
(913) 745-5344                     (316) 630-8344                                 (785) 404-2074