Match Support Specialist
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Match Support Specialist

Posted On04/25/2017
Match Support Specialist
Wichita, KS, US

Worker Category :FULL TIME 40 HRS

Job ClassProfessional

JOB TITLE:                                       Match Support Specialist/Hispanic Mentoring Coordinator

REPORTS TO:                                   Area Program Director

HIRED BY:                                        Area Program Director/HR


FLSA STATUS:                                  40 hr/wk Exempt Salary                   



    • Requires strong oral and written communication skills in English and Spanish.  

    • Provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with KSBBBS.

    • Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow. Ensure that the process and follow up of all procedures are within the KSBBBS and National BBBBS guidelines.

    • Manages and develop the capabilities of match supervision.



    •  Maintain contact with matched pairs to ensure a successful and viable relationship.            

    •  Conduct the match, contacts, supervision and closures within the guidelines outlined in the Casework Manual.

    •  Make timely referrals to appropriate agencies when problems are encountered.

    •  Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Identify, address and resolve real and/or potential problems and barriers as early a s possible.

    •  Demonstrate a working knowledge of caseload assignments and maintains organized and well documented supervision files.

    •  Implement agency policies and procedures to ensure safety, privacy and successful match relationships for all program participants.

    •  Participate in BFKS, Group Activities, BFAD’s, recruitment and other activities important to the advancement of the agency.

    •  Obtain and maintain current information of volunteers and clients including phone numbers, addresses, school, work, etc. and updates this information in the agency database in accordance.

    •  Provide regular reports to Area Program Director and appropriate funding sources.

    •  Represent KSBBBS at various meetings, conferences, events and other functions as necessary to   fulfill the goals of the program.

    •  Conduct exit interview with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment.  

    •  Develop and maintain partnerships with assigned schools and/or school districts in order to implement the school based program.

    •  Oversee the setup of the BIS program at the assigned schools.


    • Fluency in Spanish, when applicable       


            Child Intake

    • Conduct home visits and face-to-face interviews, little brother and little sister applicants, parents and/or legal guardians.

    • Complete needs assessment and intake on Little Brother/Sister applicants.

    • Process children screening including parent permission forms and interviews.


      Volunteer Intake

    • Interview applicants desiring to be a Big Brother/Sister of Little Brother/Sister and selects and matches suitable candidates.

    • Process volunteer screening including background checks, reference calls and interviews.

    • Conduct home visits and face-to-face interviews with volunteer applicants.

    • Compile interview information in preparation for evaluation and recommendations.

    • Conduct file showings.

    • Make collateral contacts as required.    



    • Fluent in English and Spanish

    • Bachelors’ degree in social services, human services or related field

    • May consider combination of education and experience in related fields

    • Must have a valid driver’s license 


    • Training or experience in interviewing and counseling preferred

    • Time management and organization skills

    • Ability to prioritize and multi task

    • Knowledgeable in Microsoft Office and database programs

    • Strong verbal and written skills

    • Ability to work effectively with diverse populations 


      • Is receptive to direction, feedback and guidance

      • Shares own needs, wants, and perspectives in a positive way

      • Appreciates and values individual differences

      • Shows engaged and active listening so that others feel heard and understood

      • Seeks collaboration by encouraging others’ ideas and input

      • Takes initiative to find out what’s expected and receive feedback

      • Delegates appropriately and lets people do their work

      • Uses personal mistakes as opportunities to learn and grow

      • Flexible problem-solver and adapts approach to be most effective

      • Follows, and encourages others to follow policies, procedures, and behavior norms

      • Follows through with goals and commitments

      • Focuses on own job responsibilities instead of what others are or are not doing

      • Maintains healthy boundaries, and does not participate in negative talk

      • Is willing to cross-train and cover for others as needed 



The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

  • Routine & flexible office environment with the ability to work away from the office and  beyond regular work schedule when needed to complete the work

  • Moderate independent travel